Return Policy

  • Please take a moment to examine your package and make sure you have ordered and received exactly what you wanted.
  • Contact us immediately if you have any concerns.
  • See instructions below to complete the Return Merchandise Authorization (”RMA”) Request Form.
  • All returns MUST be accompanied by an RMA number or they will be refused.
  • All returned merchandise must be UNUSED, in NEW condition and in its original packaging.
  • Incomplete returns will be subject to additional return charges.
  • Returns will not be accepted after 30 days.
  • The approved RMA number must be clearly shown on the shipping label.
  • If there is no RMA number on the box, it will be either returned to you or discarded, because our receiving department would assume that it is an unauthorized return.
  • Special orders or custom-made items are not returnable.
  • Refurbish items are not returnable.
  • Shipping charges are not refundable.
  • Returned merchandise will be charged a 20% restocking fee.
  • Customer assumes responsibility for any shipping charges on returns.
  • Packages that are rejected by the consignee or government agencies will be subject to a 20% restocking fee and if applicable all return shipping fees will be deducted from your credit.
  • It is the responsibility of the consignee to know all your local laws; we are not responsible for seizures processed by Customs due to the consignee’s government laws.
  • Your authorized return for warranty/repair will be processed within 10 to 14 business days of receipt

Refunds on Returns

  • After receiving your authorized return, we will inspect the items to make sure they meet the conditions of our return policy.
  • A Chillspot representative will contact you if any further information or details are needed to complete the RMA ( photos, videos, etc…).
  • If the items do not meet those conditions, they will be returned to you at your expense.
  • If the conditions are met, we will refund you the appropriate amount by the same method you used to pay for your order.
  • Please allow a week for the refund to appear on your credit card.
  • We will not refund you for items damaged in shipping due to your incorrect packaging.

Warranty

General limited warranty information only; it may be updated and changed at anytime.

  • You have a limited lifetime warranty – please check your manual or the chillspot.com website for more details on Warranty.
  • All accessories not mentioned here have a 30 day limited warranty.

NOTE: Defective Merchandise: If there is a manufacturer’s defect

with your product, then please contact Chillspot at (844)796-2586.

All returns must be sent to the following address:
Chillspot, LLC
Attn: RMA Dept – [RMA number]1201 SE 30th Street
Bentonville, AR 72712